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PRODUCT Refund Policy 

Refunds, Returns, and Exchanges

We accept returns within 7 days of delivery if the item is unused and in its original condition. We will refund the full order amount, excluding shipping costs for the return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketing.mimone@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Spa Services Refund Policy

Refund Policy Overview: At MIMONE Spa, we generally do not offer refunds for services purchased. However, exceptions can be made in the event of a customer complaint, which will prompt an investigation by our spa manager.

Refund Eligibility: Refunds are typically not granted, but may be considered on a case-by-case basis when a customer lodges a formal complaint to mimonespa.info@gmail.com

Customer Complaint Process: If you are dissatisfied with our services and wish to request a refund, you must file a formal complaint with our spa. This can be done by contacting our  customer support or drop a email to mimonespa.info@gmail.com

Investigation and Contact: Upon receiving a customer complaint, our spa manager will initiate an investigation to assess the validity of the issue. They will then contact the customer to discuss the matter further.

Refund Consideration: Based on the findings of the investigation, and if it is determined that a refund is appropriate, we will process the refund in accordance with our refund policy.

Non-Refundable Services: It is important to note that many of our services are non-refundable by default, and this policy is only invoked in cases of legitimate complaints.

Refund Method: If a refund is granted, the method of refund, whether it is a credit to the original payment source or an alternative arrangement, will be determined by our spa's discretion.

Deductions and Fees: Any applicable fees or deductions will be made from the refund amount in accordance with our refund policy.

Policy Updates: MIMONE Spa retains the right to modify this refund policy at any time, and any alterations will be communicated in accordance with our terms and conditions.